Yasser Elezaby is the Delivery Director at ITWORX Education. His key role responsibility is to ensure complete governance across all areas of products/services delivery including quality management, incident and change management, continual service improvement and customer satisfaction. Within his capacity he is also responsible for developing and managing educational products, services, and e-learning solutions in EMEA and the USA using up-to-date technologies for Education institutions, from schools to universities. Yasser’s areas of expertise include identifying new business needs, as well as providing expenditure plans for all products/services. He was previously the Products Delivery Manager at ITWORX Education, whereby he was responsible for following up on the delivery of the company’s product portfolio. His areas of expertise include system architecture design, development, management, software, and training. During his work at ITWORX Education he managed the delivery of several products, including the Learning Management System (CLG), EduShare, EduPD/LearningCurve, and the first online-based course management solution owned and managed by ITWORX Education. He also contiubuted to moving the organization into the SaaS era. Prior to joining ITWORX Education in 2013 as a senior project leader, he worked in Oracle, which gave him exposure to a variety of environments and an adaptive, open mindset. Yasser is a Project Management Professional and holds B.Sc. of Engineering from the Suez Canal University in Port Said, Egypt, 1995.